PARTS
DELIVERY SERVICE ORDERS FOR PARTS ARE SENT BY COURIER FROM YOUR NEAREST CARTER FACILITY
CARTER AFRICA currently has 2 shipping options available. Courier rate is calculated according to volumetric weight & your delivery address.
Main City centers usually carry a lower cost as compared to areas outside of main centers.
Delivery time for most orders: 2 – 5 business days.
Orders placed before 14:00 on a Business day (Monday to Friday excluding holidays) are usually shipped out the same or next business day. Larger orders (orders with more than 1 item or of large dimensions) might be sent the next business day or up to three days thereafter dependent on availability of courier.
This is not a guarantee but our best effort will be made for parts in stock to be delivered within 2 – 6 business days with the majority being completed in that time. In the event of delays where we speculate it to take longer, we will notify you on the progress.
Outlaying farther areas outside of main centers may in some rare instances take longer than our 6 business days time frame. Delays are most frequently due to vague delivery addresses, so please give us as much info as possible to prevent delays.
HEAVY GOODS SPECIAL NOTICE. PLEASE NOTE FOR GOODS OVER 100KG, THAT THE ROAD FREIGHT VEHICLES CAN NOT ALWAYS OFFLOAD THESE GOODS BY HAND AND MAY NOT HAVE LIFTING EQUIPMENT AVAILABLE. ONLY ORDER HEAVY GOODS OVER 100KG IF YOU ARE ABLE TO OFFLOAD THE ITEM AT THE DELIVERY LOCATION OR IF THE PROPER ARRANGEMENTS HAVE BEEN MADE.
CARTER AFRICA cannot take responsibility for courier delays. We package items to ensure no damage occurs. In the event of damage or missing items, email us on parts@carterexcavators.co.za
Delivery Fees: The delivery rate is calculated based on your shipping address and the total volumetric weight and dimensions of the total order. It uses the highest of the two values (weight or size). Please note that outlaying areas do require a higher fee. If you feel the fee is not favorable please notify us on parts@carterexcavators.co.za.
For general sales queries and quotes please contact or email us at sales@carterexcavators.co.za or parts@carterexcavators.co.za.
MACHINES & ATTACHMENTS
DELIVERY SERVICE ORDERS FOR MACHINES & ATTACHMENTS ARE SENT EITHER BY CARTER’S TRANSPORTER OR A THIRD-PARTY FROM OUR FACILITIES
Transport rate is calculated according to the deck space taken up by the machine and/or attachments & your delivery address. If you feel the fee is not favorable please notify us on info@carterexcavators.co.za
Main City centers usually carry a lower cost as compared to areas outside of main centers.
Delivery time for most purchases: 4 – 8 business days.
This is not a guarantee, but our best effort will be made for machines & attachments in stock to be delivered within 4 – 8 business days with the majority being completed in that time. In the event of delays where we speculate it to take longer, we will notify you on the progress.
Outlaying farther areas outside of main centers may in some rare instances take longer than our 8 business days time frame.
CARTER AFRICA cannot take responsibility for transport delays. In the event of damage or missing items, email us on parts@carterexcavators.co.za.
For general sales queries and quotes please contact or email us at sales@carterexcavators.co.za or parts@carterexcavators.co.za.